Just click the chat window at the bottom right of the page and we'll answer any questions right away, no need to pick up the phone.
Upon placing your order, please allow up to 1-3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. To track your order visit our tracking page.
We have an efficient fulfillment warehouse so we can offer you, our valued customer, discounted shipping with tracking and insurance.
Orders usually take 1-3 days to process, then 4-10 days to arrive to you depending on your location. USA, Canada, Australia, NZ and UK get the fastest service due to priority lines.
We offer international shipping options too - no matter where you are, you can buy from us!
Once you order has been shipped, you will receive a tracking number to your order. To track your order visit our tracking page.
We offer Free Worldwide Shipping.
Yes. And we offer free worldwide shipping.
Simply choose your color or size if applicable from the dropdown menu on the product page, then click the "Add to Cart" button and proceed to checkout when you are done shopping. Please note that prices displayed during checkout is in EURO.
We accept Visa, MasterCard and American Express through Stripe. We also accept payment via PayPal as well.
TrendyMasks adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We only allow order cancellation within 12 hours after you made payment. We will provide full refund if you cancel your order within 12 hours. Please understand that once we have sent out your order to the postal company, we no longer are able to cancel your order.
We usually have already sent out your order after 24 hours from the time you make payment. If a change needs to be made to your order, please contact us and we will do our best to accommodate that change. However we cannot make any promises.
A shipping confirmation email with your tracking link will be emailed to you within 2 - 3 days once available.
Anyone at home can receive the package on your behalf. If no one is at home, the postman will leave a collection slip and you will have to proceed to the post office to collect your package. Or they will simply call you at the phone number you left with us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. To complete your return, we require a receipt or proof of purchase. Do note that return postage fees will not be covered by us. We recommend emailing email@example.com for full order return inquiries.
You will be responsible for paying your own shipping costs for returning your item. If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance.
We offer a 100% money back guarantee on all items defective on delivery. We are also able to send replacement items if you would like. Please contact us for more information on your refund request. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible.
Depending on whether we have sent out your order already, we are able to process your order cancellation and refund back your money. We will guarantee to provide full refund if you cancel your order within 12 hours after you have made payment. However if 12 hours has passed since you made the order, you may have to wait for your parcel to arrive before you can return them to us.